FAQs

Most frequent questions and answers​

nailKALM® is a highly efficacious non-toxic antifungal dermaceutical cream, clinically proven to overcome fungal infections, helps protect the skin to reduce the risk of reinfection. (REF 1,2 below)

(Note: our clinical evidence is mainly to remove the fungus but NOT prevent infection)

nailKALM® is made from an active, patented ingredient called AMYCOT® which is derived from a powerful natural ingredient derived from Arthrospira maxima (Spirulina), a naturally occurring cyanobacterium or microalgae. The bio-source of this product has its origin in one of the earliest forms of plant life on our planet earth and has been used as a food source for centuries. (REF 3 below)

The antifungal activity of AMYCOT® is due to a putative enzymatic action that destroys the chitin/chitosan polymers found in the fungal cell wall. Damage to the polymers causes the fungal walls to collapse, eventually killing the fungus (fungicidal). AMYCOT also has other components that reduces inflammation and promotes skin and nail growth. (REF 3 below)

Clinical trials have confirmed that results occur in 90 days where the fungi are eliminated (REF 1,2 below). We suggest following this duration for your treatment.

However, depending on the severity of the infection it can take much longer. One should also note that even if the fungi are eliminated the appearance of the nail may take a while to change back to normal since it takes time to grow a new nail and varies from person to person.

Fungal infections of the fingernails or toenails will never go away on their own. (REF 4 below).

Since Onychomycosis has specific characteristic features, the initial diagnosis is made by a visual examination of your nails. However, some nails which might appear to be a fungal nail infection are not and will not be treated. Confirmation of fungal infection is best done by a podiatrist or dermatologist to determine presence of fungal infection. (REF 4 below).

If not treated, a fungal infection is likely to get worse and spread to other parts of the nail, the nail bed, and possibly the surrounding skin.

Over time, the whole nail may become infected and damaged and may eventually fall out. Untreated fungal infections have been associated with chronic diseases and can develop complications such as foot ulcers in diabetics (REF 4 below).

Although there have been no specific trials with pregnant or breast-feeding mothers to date, during our clinical trials there have been no reported toxicity in humans whatsoever whilst using nailKALM (REF 1,2 below). Consult your doctor before use if you have any queries. The bio-active ingredient used in nailKALM® (AMYCOT®) is natural and made from organically-certified Spirulina, a micro-organism, which is a popular health food and has been consumed for centuries. (REF 3 below).

What do I need to do to take up the Money Back Guarantee?
Domestic Customers (Australia Only)

1) For online purchases through www.nailkalm.com only Return any unused portion of the product and all packaging, along with your original purchase receipt after 90 days of the purchase for a refund of the purchase price to:

Biovite Australia Pty Ltd
Money Back Guarantee
246 Esplanade
Brighton, VIC 3186, Australia

2) Please include the following details:
Your Full name clearly printed
Your mailing address
Your email address
Your contact telephone number
Any feedback you wish to provide

3) Refund does not include costs of postage and handling.

4) Purchase must be made from our website www.nailkalm.com

5) Refund amount will not exceed the Recommended Retail Price of the product at the time of purchase.

Why do I need to wait 90 days before claiming the Money Back Guarantee?

While treatment times can vary on a case by case basis, nailKALM is clinically proven to provide effective results in 90 days. [reference needed]. We would want our customers to use nailKALM for at least 90 days and if not satisfied with the results at that stage, we would be happy to refund the full purchase price by following the instructions above.

What if I don’t have my purchase receipt anymore?

As we require proof of purchase, print the original purchase receipt and include with the nailKALM pack been returned by post. If you cannot find your receipt, please email us your full name, email address, address details and estimated date of purchase and we should be able to retrieve the details using our Ecommerce platform.

If this is not an option, feel free to contact us to discuss on +61 3 9553 8896 during business hours AEST Monday to Friday. (Australia)

How do you refund my money?

Refund will be made electronically onto the card or into the Stripe account from which payment was made, in Australian Dollars.

How long does it take to get my money back?

Should a claim meet all of the terms, we suggest a maximum turnaround of 30 days from date of submission of claim. In the case of claims that require further supporting documentation, processing times may increase.

How will I know the status of my claim?

If you provide us with an email address, we will keep you updated on the status of your claim as it progresses.

Does the Money Back Guarantee include Postage costs?

The Money Back Guarantee does not include any postage costs.

How do I send the unused product?

You are welcome to compress any boxed product to assist in posting. Please adhere to postage requirements for liquid product and take necessary steps to avoid leakage. We are happy to receive the unused product in box, envelope, padded bag or otherwise, so long as it meets the regulations of the postal service.

Lost mail items

While very rare in occurrence, it is not impossible that things get lost in the post from time-to-time. As such, we recommend that you take copies of your original purchase receipt, form / paperwork, the postage receipt, and photographic evidence of your claim (packaging and portion) before sending. Of course, you are welcome to pay an additional fee for tracking with your postal service of choice, but this will not be included in the refund price.

What if I don’t meet the Terms?

If your claim does not meet the terms and is not able to be processed, you will be notified by mail. Every circumstance is different, and as such we are happy to discuss alternative resolutions by email or telephone once a decision has been reached.

References:

1. Parekh M et al. (2017) A pilot single centre, double blind, placebo controlled, randomized, parallel study of Calmagen® dermaceutical cream and lotion for the topical treatment of tinea and onychomycosis. BMC Complementary and Alternative Medicine 17:464. DOI 10.1186/s12906-017-1970-2

2. Freeman AM and Freeman MG. (2011) nailKALM® (Arthrospira maxima) for the treatment of dermatophyte nail infections. Australasian Journal of Dermatology 52 Suppl 1: 25

3. Ilag LL (2018) AMYCOT®,a Novel Natural Treatment for Ringworm and other Tinea Infections. Journal of Dermatology and Clinical Research 6(1):1114

4. Westerberg DP and Voyack MJ (2013) Onychomycosis: Current Trends in Diagnosis and Treatment. American Family Phyiscian 88(11):762-770

Site built by Ontuit